2022 Agenda

Saturday
October 22

  7:00 pm

Grand Ole Opry (optional event)

Click here to view who is performing.

Sunday 
October 23

  2:00 pm - 4:00 pm

6:00 pm - 8:00 pm

Optional Workshop with Diamond Data/ The Uniform Solution

2:00 pm - 3:00 pm - Taking eCommerce to the Next Level  ~ Learn about The Uniform Solution eCommerce and how it can take your eCommerce business to the next level.  The Uniform Solution eCommerce provides a true custom look and feel, handles high-volume selling, private stores for groups, great graphical design tools, and much more. Integration with The Uniform Solution can display current stock levels and automatically receives customer orders.

3:00 pm - 4:00 pm  New and Coming Feature Review ~ Come see the new and coming features in The Uniform Solution like the all-new mobile app with the ability to take credit card payments, coupons for the WebStore, new credit and gift card features, the Admin Portal for your customers, and much more.  We’ll also have a short Q&A at the end of the presentation.

Welcome Retailer Party sponsored by Nurse Mates and Zavate

Monday
October 24

  8:30 am - 4:30 pm

  6:30 pm - 8:00 pm

  8:00 pm - 10:00 pm

Retailer Education Day sponsored by Barco Uniforms

8:30 am – 10:00 am

How to be the Store of Choice in a World of Infinite Possibilities
Speaker: Bob Negen, co-founder of WhizBang! Retail Training
The pandemic has accelerated change in retail, particularly for small to mid-sized independent retailers.  Expectations are up, loyalty is down.  Pre-pandemic, in-store traffic was your main source of sales.  Now, your customers expect even more ways to experience your brand! This engaging workshop is an exploration of this new, exciting “Omni-Experiential” future and what you must do to profit from it.

You will learn mindsets, strategies, tactics, and best practices that you will be able to use immediately in your business. Here are just some of them:

• why the future is “omni-experiential,” what that means to you, and how to harness its power to build your business
• how to use content marketing to build your customer base far past your geographic market
• how to use authenticity to attract your ideal customer – no matter where they live 
• how to apply best practices for LIVE social selling
• how to adopt the mindset of today’s top “omni-experiential” retailers and how to embrace it for your business
• my 5-step “Give 2 Get” system to earn trust, build rock-solid loyalty, and generate sales, lots of sales! 
• And much, much more!

This program will show you how to become “omni-experiential” to build a retail business that is ready to be the store of choice.

The pandemic has accelerated change in retail, but particularly for small to mid-sized independent retailers like you, expectations are up, and loyalty is down.  Pre-pandemic, in-store traffic was your main source of sales.  Now, your customers expect even more ways to experience your brand! This engaging workshop is an exploration of this new, exciting “Omni-Experiential” future and what you must do to profit from it.

You will learn mindsets, strategies, tactics, and best practices that you will be able to use immediately in your business. This program will show you how to become “omni-experiential” to build a retail business that is ready to take on the future and win!

10:30 am – 12:00 pm

Roundtable Discussions

Are your store policies costing you repeat business? Join your peers and discuss a key component of customer service: your return policy. After breaking down what constitutes a comprehensive return policy, the discussion will be on how various return policies respond to realistic scenarios.

1:00 pm – 2:30 pm

Be Unstoppable! Tap into Your Hidden Superpower
Speaker: Shawn Casemore

High-performing business leaders, athletes, and entrepreneurs have uncovered the one
thing that most other people haven’t: their inner superpower. In this inspiring talk, we
discuss the proven strategies that high-performing individuals use to unleash their
hidden talents and realize their biggest goals and ambitions. This talk is not for the weak of heart.

Learning outcomes:

• Understand the power of goal setting and its influence on personal performance
• Unlock techniques to minimize distractions and allow for laser-like focus
• Discover how to find and release inner strength at any time
• Examine and expand your circle of influence
• Explore your motivations and use them as personal leverage

3:00 pm – 4:30 pm

“I'll Just Get it Online": Strategies to Keep Your Customers on Your Doorstep
Speaker: Anne Obarski, founder of Merchandise Concepts

Your best customer is the one who keeps coming back to you. What motivates your customer to come to your business? Do they like the ease of finding what they want in your online store or do they like the direct contact and complete shopping experience they have when they come to see you in person? No matter how they arrive on your proverbial doorstep, now is the best time to create a customer retention strategy. Many shoppers have uttered these words at some point, “I’ll just get it online” and if they come to your website to do that, that is fine. However, if they are standing in your store and frustrated with lack of customer service or poor product selection, the chance for them to order from “anyone” online, goes up dramatically. We’ll look at 5 strategies to keep your customers on your doorstep, whether virtually or physically.

Reception & Fashion Show

Party for Retailers & Manufacturers

Tuesday
October 25

  9:00 am - 6:00 pm

  7:00 pm

Trade Show Open

Grand Ole Opry (optional event)

Click here to see who is performing.

Wednesday
October 26

  8:30 am - 9:00 am

  9:00 am - 3:00 pm

Annual Member Meeting

Trade Show Open